END USER LICENCE AGREEMENT FOR COMPUTER CHECKUP
Welcome! The following terms govern your use of the Computer Checkup software, applications and services (''Applications''). You may use the Applications only if you agree to these terms.
This agreement is between you and AOL (UK) Limited (''AOL'').
In case of conflict or ambiguity between the relevant terms of the Agreement, the order of precedence for the Agreement will be as follows:
This licence has the same legal effect as an agreement in writing. If you do not agree, do not install, copy or use the Applications as such action shall constitute an infringement of our intellectual property rights.
Please print and/or save a download copy of the Agreement on your computer for your reference. The terms of the Agreement may be updated or additional terms may apply from time to time. We shall notify you of updates via email or when you next use the Application. Each time you use the Application please look out for these notices of updates and when you see these, read and print or download and save a copy. Your continued use of the Applications shall indicate your acceptance of these new terms and any other changes to the Applications.
APPLICATIONS. AOL, together with its Licensors (including but not limited to Support.com, Inc. and their affiliates and suppliers ("we" or "us") provide the Applications to you under the terms of this Agreement. In this Agreement, we use the term ''you'' or ''your'' to mean you as an individual or such entity in whose behalf you act, if any. We may discontinue or change any feature of the Applications at any time and without notice.
TERMS. This Agreement plus (a) any supplemental terms posted below and (b) any additional terms that accompany any specific feature, Application or upgrade collectively govern your use of the Application. We may modify this Agreement if we offer and you accept the download of any new features or updates for the Applications.
OWNERSHIP. This is a licence of the Applications, not a sale. The Applications and any content and services provided via the Applications are protected by copyright and other intellectual property laws and by international treaties. We, our licensors and suppliers own all rights in the Applications. Your rights to use the Applications are specified in this Agreement and we retain and reserve all rights not expressly granted to you.
RIGHT TO USE. During the term of this Agreement, we grant you a personal, limited, non-exclusive, revocable, non-sublicenceable and non-transferable right to install and use one copy of the Application on one computing device for personal and internal business purposes. Each device would require a separate licence from us.
RESTRICTIONS. You may not: (i) make any copies of the Applications other than the copy that you need to operate the Applications on your devices, (ii) modify or create any derivative works of the Applications; (iii) decompile, disassemble, reverse engineer, or otherwise attempt to derive the source code, underlying ideas, or algorithms of the Applications, or in any way ascertain, decipher, or obtain the communications protocols for accessing our networks; (iv) use the Applications to develop software or services that access the address space of the Applications or that intercept the proxy; (v) attempt to gain unauthorized access to any of our or our suppliers', licensors', and distributors' services, accounts, computer systems or networks associated with the Applications; (vi) resell, lease, sublicence or otherwise attempt to transfer rights to the Applications; (vii) remove or alter any trademark, logo, copyright or other proprietary notices, legends, symbols or labels in the Applications; (vii) block, disable, or otherwise affect any advertising, advertisement banner window, tabs, links to other sites and services, or other features that constitute an integral part of the Applications; (ix) incorporate, integrate or otherwise include all or any portion of any of the Applications (including the communications protocols) into any software, program or product that communicates, accesses, or otherwise connects with our services or that interconnects any of our services with any other instant messaging or other online service; (x) use any of our services associated with the Applications in any manner that could damage, disable, overburden, or impair such services or interfere with any other party's use and enjoyment of them; (xi) use the Applications in any way that violates this Agreement or any law; (xii) use the Applications in any way that violates the rights of any third party; (xiii) use the Applications in any way to transmit, directly or indirectly, any unsolicited bulk communications (such e-mails, voice, photos, video, chat or SPIM instant messages); or (xiv) assist any third party to do any of the things described in this paragraph.
We may take any actions or apply any technical remedies to prevent unsolicited bulk communications, viruses or other harmful code from entering, utilizing, or remaining within our computer or communications networks.
REGISTRATION. You will need to register with us in order to access and use the Applications. You will need some form of log-in credential authorized by us, such as a username or authorized e-mail address (''User ID''), so that you can access your account. You agree that the AOL Premium Service Terms and Conditions apply to you when you make a purchase of the Applications. You can get a User ID at www.aol.com or www.aim.com. It is a condition of this Agreement that you abide by the terms and conditions that apply to your use of your User ID and any interactive online service that you elect to use with the Applications.
ACCESS. You must provide at your own expense the equipment, Internet connections and wireless devices or wireless services to access and use the Applications and the products associated with such Applications. We do not guarantee that the Applications will work with all wireless devices or wireless service plans, at all times, or in all geographic locations. When you use the Applications, you may incur certain charges from your wireless carrier according to the terms of your carrier agreement, including without limitation, standard fees for data, messaging and wireless access, SMS and MMS messaging services. Please check with your carrier to verify whether there are any such fees that may apply to you. YOU ARE SOLELY RESPONSIBLE FOR ANY COSTS YOU INCUR TO ACCESS OR USE THE APPLICATIONS THROUGH YOUR WIRELESS DEVICE.
YOUR RESPONSIBILITIES. You are responsible for:
All activities that occur as a result of the use of the Applications through your User ID and devices;
Maintaining the confidentiality of any User ID, passwords or log-in credentials;
Taking reasonable steps to prevent unauthorized access to confidential information stored in your mobile phone or other wireless device; and
Complying with this Agreement and with any and all applicable laws.
You must notify your wireless carrier immediately if your mobile phone is lost or stolen. We cannot be responsible for what happens if your account information (such as stored User IDs and passwords) becomes known to someone else.
SUGGESTIONS. You agree that we may, without limitation and for no compensation, use in any manner all comments, suggestions, complaints and other feedback you provide relating to the Applications.
YOUR REPRESENTATIONS. You represent and warrant that you have adequate legal capacity to enter into this Agreement, that you will use the Applications only for lawful purposes, that you will not violate the rights of others or the terms of this Agreement.
Further, you represent and warrant that:
that you are resident in the UK with a UK delivery address;
that you are at least 18 years old; and
to abide by the terms of this Agreement.
AUTOMATED UPDATES. We may, but we are under no obligation to, provide updates, patches and fixes (collectively, ''Updates''). You may be given the opportunity to choose whether you want all Updates delivered automatically or if you would prefer to be notified when a new Update is ready to be installed, or when we make such Updates available for download. You authorize us to deliver automatically any Update if we believe it is necessary to provide for the continued functionality of the Applications. Your use of the Updates will be governed by this Agreement unless you are asked to agree to new or additional terms at the time of download or installation.
PERFORMANCE AND USAGE INFORMATION.
TECHNICAL INFORMATION. Most of the Applications are configured to report back information automatically relating to computer errors arising in connection with use of the Applications, without notice to you. Information on your Applications' configuration settings may be included. We use these data to diagnose and improve the Applications. You hereby consent to the use of the such data for these purposes.
FEATURE USAGE INFORMATION. The Applications may also provide us with anonymous information about use of the Applications' features. We use this information in the aggregate to improve the Applications and determine which Application features and buttons are most popular and useful to its users.
PERSONALIZATION. You may be asked to provide us with certain information so that we can personalize content presented to you through the Applications to which you hereby consent. For example, you may be asked for your post code, which could be used to provide you with relevant local weather and/or news reports.
THIRD PARTY OFFERINGS. Your use of any third-party plug-in applications is at your own risk. We assume no responsibility for your use of such plug-ins, and we have no obligation to correct errors or provide Updates for third party applications.
TERMINATION. This Agreement automatically terminates if you fail to comply with any of its terms. We may terminate this Agreement and/or the Licence granted to you under this Agreement at any time in our sole discretion. You may discontinue use of the Applications at your discretion. Upon termination, you must stop all use of the Applications and must destroy all copies of the Applications that are in your possession. All provisions of this Agreement, except for the licence grant in Section 3 above, survive the termination of this Agreement.
INJUNCTIVE RELIEF. You agree that your breach or threatened breach of this Agreement will cause us irreparable injury for which recovery of money damages would be inadequate and that we, therefore, may obtain timely injunctive relief to protect our rights under this Agreement in addition to any and all other remedies available to us at law or in equity.
DISCLAIMER OF WARRANTY.
WE AND OUR DISTRIBUTORS PROVIDE THE APPLICATIONS ''AS IS'' AND WITH ALL FAULTS. WE AND OUR DISTRIBUTORS DO NOT WARRANT THAT THE APPLICATIONS WILL MEET YOUR REQUIREMENTS OR WILL BE ERROR-FREE. THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY, EFFORT AND COST OF ANY SERVICE AND REPAIR IS WITH YOU.
WE, OUR SUPPLIERS AND DISTRIBUTORS DISCLAIM ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INTERFERENCE, NON-INFRINGEMENT OR ACCURACY, UNLESS SUCH IMPLIED WARRANTIES ARE LEGALLY INCAPABLE OF EXCLUSION.
IN ADDITION WE specifically disclaim any representation or warranty for the amount of performance increase or utility provided by the Applications. THE APPLICATIONS will not necessarily increase performance or provide a utility benefit on your computer, and WE MAKE no claim of specific deficiency, defect, or underperformance with respect to your computer. Any claims of performance increases or utility made for THE APPLICATIONS are those of possible or potential improvement or utility, and no representation or warranty is offered that a specific utility or amount of performance increase, if any, will be realized on any particular computer. Each computer is different and the scenarios under which they are used are different, and no claim is made that any one computer or usage scenario shall result in any performance increase or utility benefit from THE APPLICATIONS.
NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY US SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF ANY WARRANTY THAT CANNOT BE DISCLAIMED UNDER APPLICABLE LAW. WE, OUR SUPPLIERS AND DISTRIBUTORS HAVE NO LIABILITY WITH RESPECT TO YOUR USE OF THE APPLICATIONS.
IF ANY IMPLIED WARRANTY MAY NOT BE DISCLAIMED UNDER APPLICABLE LAW, THEN SUCH IMPLIED WARRANTY IS LIMITED TO 30 DAYS FROM THE DATE YOU ACQUIRED THE APPLICATIONS FROM US OR OUR AUTHORIZED DISTRIBUTOR.
LIMITATION OF LIABILITY.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE OR ANY CORPORATE PARENT, SUCCESSORS, AFFILIATES, SUBSIDIARIES, DIRECTORS, EMPLOYEES, LICENSORS, SUPPLIERS, AGENTS OR DISTRIBUTORS (COLLECTIVELY, "PROVIDERS ") BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES ARISING OUT OF OR IN ANY WAY RELATING TO THIS AGREEMENT OR THE USE OF OR INABILITY TO USE THE APPLICATIONS, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF GOODWILL, WORK STOPPAGE, LOST PROFITS, LOSS OF DATA, COMPUTER FAILURE OR MALFUNCTION, OR ANY AND ALL OTHER COMMERCIAL DAMAGES OR LOSSES, EVEN IF ADVISED OF THE POSSIBILITY THEREOF, AND REGARDLESS OF THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED. IN ANY CASE, OUR ENTIRE COLLECTIVE LIABILITY UNDER ANY PROVISION OF THIS AGREEMENT SHALL NOT EXCEED IN THE AGGREGATE THE SUM OF THE FEES YOU PAID FOR THE APPLICATIONS. NOTHING IN THIS CLAUSE ATTEMPTS TO EXCLUDE OR LIMIT ANY LIABILITY IN RESPECT OF DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE. AOL IS NOT RESPONSIBLE FOR ANY LIABILITY ARISING OUT OF CONTENT PROVIDED BY YOU OR A THIRD PARTY THAT IS ACCESSED THROUGH THE APPLICATIONS AND/OR ANY MATERIAL LINKED THROUGH SUCH CONTENT.
NO SUPPORT OR UPGRADE OBLIGATIONS. Except as provided below, you agree that you are not entitled to any support, telephone assistance, corrections, Updates, upgrades, bug fixes and/or enhancements of the Applications from us or our distributors.
HIGH RISK ACTIVITIES. The Applications are not fault-tolerant and are not designed, manufactured or intended for use in environments in which their failure could lead to death, personal injury, or severe physical or environmental damage, such as in the operation of nuclear facilities, aircraft navigation or communication systems, air traffic control, direct life support machines, or weapons systems ("High Risk Activities"). ACCORDINGLY, WE AND OUR SUPPLIERS, LICENSORS AND DISTRIBUTORS SPECIFICALLY DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR HIGH RISK ACTIVITIES. YOU AGREE THAT THE AOL WILL NOT BE LIABLE FOR ANY CLAIMS OR DAMAGES ARISING FROM THE USE OF THE APPLICATIONS IN SUCH HIGH RISK ACTIVITIES.
ELECTRONIC NOTICES. YOU AGREE TO THIS LICENCE ELECTRONICALLY. YOU AUTHORIZE US TO PROVIDE YOU ANY INFORMATION AND NOTICES REGARDING THE APPLICATIONS (''NOTICES'') IN ELECTRONIC FORM. WE MAY PROVIDE NOTICES TO YOU (1) VIA E-MAIL IF YOU HAVE PROVIDED US WITH A VALID EMAIL ADDRESS OR (2) BY POSTING THE NOTICE ON A WEB OR MOBILE PAGE DESIGNATED BY US FOR THIS PURPOSE. The delivery of any Notice is effective when sent or posted by us, regardless of whether you read the Notice or actually receive the delivery. You can withdraw your consent to receive Notices electronically by discontinuing your use of the Applications. As long as you are able to access the Internet using the Applications, you will be able to receive electronic notices from us.
INDEMNIFICATION. Upon a request by us, you agree to defend, indemnify, and hold harmless us and our parent and other affiliated companies, and our respective employees, contractors, officers, directors, suppliers and agents and distributors from all liabilities, claims, and expenses, including attorneys' fees that arise from your use or misuse of the Applications. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.
CHOICE OF LAW AND LOCATION FOR RESOLVING DISPUTES. This Agreement, and all non-contractual obligations, shall be governed by and construed in accordance with the laws of England and Wales. You and we submit to the non-exclusive jurisdiction of the courts of England and Wales in relation to any dispute arising out of this Agreement.
ENTIRE AGREEMENT. This Agreement and any supplemental terms constitute the entire agreement between you and us concerning the subject matter of this Agreement, which may only be modified by us.
GENERAL TERMS. (a) This Agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods. (b) If any part of this Agreement is held invalid or unenforceable, that part shall be construed to reflect the parties' original intent, and the remaining portions remain in full force and effect, or we may at our option terminate this Agreement. (c) The controlling language of this Agreement is English. If you have received a translation into another language, it has been provided for your convenience only. (d) A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, shall not waive such term or condition or any subsequent breach thereof. (e) You may not assign or otherwise transfer by operation of law or otherwise this Agreement or any rights or obligations herein. We may assign this Agreement to any entity in our sole discretion and without notice to you. (f) This Agreement shall be binding upon and shall inure to the benefit of the parties, their successors and permitted assigns. (g) Neither party shall be in default or be liable for any delay, failure in performance or interruption of service resulting directly or indirectly from any cause beyond its reasonable control. (h) Support.com, Inc. shall be deemed a third party beneficiary to this Agreement.
CONTACTING AOL AND DISPUTES. If you have a comment or complaint about the Applications please call AOL Premium Services at 0808-234-9279 between 8AM to midnight GMT Monday through Sunday. (Calls to this number are free from a UK landline, calls from a mobile may be charged and will vary in cost, depending on your mobile phone provider).
Last Updated: 7 May 2012